Our Commitment to Your Privacy

At Naomi Lai Candle Company we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website naomilaicandlecompany.com or make a purchase from us.

We are a small family business based in Florida and we take the trust you place in us very seriously. We will never sell your personal information to third parties and we will always be transparent about how we use your data.

Information We Collect

We collect information you provide directly to us when you place an order, create an account, or contact us. This includes:

• Personal Information — name, email address, phone number, billing and shipping address

• Payment Information — credit card details processed securely through Shopify Payments. We never store your full card number
• Account Information — username and password if you create an account
• Order Information — products purchased, order history, and preferences
• Communications — emails, messages, and other communications you send us

We also collect certain information automatically when you visit our website including your IP address, browser type, pages visited, and how you found our site. This helps us improve your shopping experience.

How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders
• To send you order confirmations, shipping updates, and receipts
• To respond to your questions and provide customer support
• To send you marketing emails if you have opted in — you can unsubscribe anytime
• To improve our website, products, and services
• To detect and prevent fraud
• To comply with legal obligations

Who We Share Your Information With

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who help us operate our business including:

• Shopify — our e-commerce platform that powers our store and processes payments securely
• Shipping carriers — UPS, USPS, FedEx to fulfill and deliver your orders
• Email service providers — to send order confirmations and marketing emails you have opted into
• Analytics providers — Google Analytics to help us understand how customers use our site
• Law enforcement — if required by law or to protect our rights

All third party service providers are required to maintain the confidentiality of your information and are prohibited from using it for any other purpose.

Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

• Essential cookies — required for our website to function including shopping cart and checkout
• Analytics cookies — help us understand how visitors interact with our website
• Marketing cookies — used to show you relevant ads on other platforms

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

How We Protect Your Data

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

• All payment information is encrypted using SSL technology
• Payments are processed securely by Shopify Payments — we never store full card numbers
• Our website uses HTTPS encryption for all data transmission
• Access to customer data is restricted to authorized team members only

Your Privacy Rights

You have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you
• Correction — request that we correct any inaccurate information
• Deletion — request that we delete your personal information
• Opt out — unsubscribe from marketing emails at any time
• Data portability — request a copy of your data in a portable format
• Restriction — request that we restrict the processing of your data

To exercise any of these rights please contact us at info@naomilaicandlecompany.com. We will respond to all requests within 30 days.

Children Under 13

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information please contact us immediately and we will delete it.

Third Party Links

Our website may contain links to third party websites such as our social media accounts. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies. This Privacy Policy only applies to information collected on naomilaicandlecompany.com.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.

Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy.

California Privacy Rights

If you are a California resident you have additional rights under the California Consumer Privacy Act (CCPA) including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information.

We do not sell personal information. To exercise your California privacy rights please contact us at info@naomilaicandlecompany.com.