Our Promise

We Stand Behind Every Candle

At Naomi Lai Candle Company your satisfaction is our top priority. We handcraft every single candle with love and premium ingredients right here in Florida — and we stand behind the quality of everything we make.

If something isn't right we want to make it right. Please don't hesitate to reach out to our family team — we are always here to help and we will do everything we can to ensure you are happy with your purchase. 🤍

Returns

Return Policy

We accept returns within 30 days of the delivery date. To be eligible for a return your item must meet the following conditions:

• Item must be unused and in its original condition
• Item must be unopened and in original packaging
• Item must not have been burned or used in any way
• Item must be returned within 30 days of delivery date
• Proof of purchase is required for all returns

To initiate a return please contact us at info@naomilaicandlecompany.com with your order number and reason for return. We will provide you with return instructions and a return authorization.

Refunds

Refund Policy

Once we receive and inspect your returned item we will notify you of the approval or rejection of your refund. If approved your refund will be processed within 5-10 business days and credited to your original payment method.

• Refunds are issued to the original payment method only
• Please allow 5-10 business days for the refund to appear
• Shipping costs are non-refundable unless the item was defective or incorrect
• Return shipping costs are the responsibility of the customer unless the item was defective or we made an error

Exchanges

Exchange Policy

We only replace items if they are defective or damaged upon arrival. If you need to exchange a defective item please contact us within 7 days of receiving your order.

To request an exchange please email us at info@naomilaicandlecompany.com with photos of the damaged or defective item and your order number. We will arrange a replacement at no additional cost to you.

Damaged Orders

Received a Damaged Item?

We take great care in packaging every order but occasionally damage can occur during shipping. If your order arrives damaged please:

• Take photos of the damaged item and packaging immediately
• Contact us within 7 days of delivery at info@naomilaicandlecompany.com
• Include your order number and photos in your email
• We will arrange a replacement or full refund at no cost to you

Wrong Items

Received the Wrong Item?

If you received an incorrect item please contact us within 7 days of delivery. We will arrange for the correct item to be shipped to you at no additional cost and provide a return label for the incorrect item.

Please email us at info@naomilaicandlecompany.com with your order number and a photo of the item you received.

Sale Items

Sale & Clearance Items

Only regular priced items may be returned or refunded. Sale and clearance items are final sale and cannot be returned or exchanged unless they arrive damaged or defective.

Return Shipping

Return Shipping Costs

You will be responsible for paying the return shipping costs unless:

• The item arrived damaged or defective
• We sent you the wrong item
• There was an error on our part

We recommend using a trackable shipping service for returns. We cannot guarantee that we will receive your returned item without tracking information.

How to Return

How to Initiate a Return

Starting a return is easy — just follow these simple steps:

• Step 1 — Email us at info@naomilaicandlecompany.com with your order number and reason for return
• Step 2 — Wait for our team to review and approve your return request within 1-2 business days
• Step 3 — We'll send you return instructions and a return authorization number
• Step 4 — Package your item securely and ship it back to us
• Step 5 — Once received and inspected we'll process your refund within 5-10 business days